Strong B2B cooperation starts with process quality, not only price. A supplier should clearly define SLA, claim handling, and document standards.
Check whether the partner can handle volume spikes and large batch deliveries across projects.
Track KPI regularly: on-time rate, completeness, claims ratio, and ticket resolution speed.
Key takeaways
- SLA for claims and quantity shortages.
- Operational readiness for high volumes.
- Regular KPI review and corrective actions.